What is included in IT maintenance?

IT maintenance includes a range of services and processes aimed at supporting and ensuring the effective operation of information technology in an organization. In particular, IT services may include the following types of services:

  • service support (assist users with technical issues related to the operation of computers, printers, software, etc.);
  • management and monitoring of the IT infrastructure of the organization (control over the operation of networks, servers, databases and other components of the IT system);
  • information security (protection of confidential data and ensuring the integrity of the IT system);
  • development and implementation of new solutions (creation and implementation of software, setting up network and other components of the IT infrastructure).

IT maintenance may be delivered internally (by the IT department) or by external IT service providers.

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